Terms & Conditions

Delivery Information

We aim to dispatch all orders within 2 working days from order. Please note that delivery times may vary during peak periods or due to unforeseen circumstances.

Pre-Orders & Partial Shipments

We operate a "Ship-Complete" policy. If your order contains a mix of in-stock items and pre-order items, the entire order will be held until all items are available.

If you would like any in stock items shipping ahead please let us know and we can organise this at an additional postage fee.

Prices are subject to change without notice. We are unable to offer price matching or retrospective refunds for items that go on sale after an order has been placed. This applies where your order is awaiting shipment due to the inclusion of a pre-order item.

Customs & Duties

Any orders being delivered outside the UK may be subject to customs and duties charges stipulated by your local authorities. Due to the value of vinyl being low, these are usually minimal. We are not able to cover these charges on your behalf. If an order is returned to us because of unpaid customs fees, we will not reimburse you the shipping costs. 

Returns Policy

We hope you are happy with your purchase. However, if you need to return an item please follow the instructions below.

Return Conditions

• Returns must be made within 14 days of receipt.
• Items must be in their original condition and packaging.
• You are responsible for the cost of returning the item to us.
• Email us at hello@realgrooverecords.co.uk to initiate a return.
  

Any special orders are not subject to our standard returns policy and cannot be cancelled/returned.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment usually within 5 working days.

If an order is returned to us due to an incorrect address, the customer is responsible for the cost of re-shipping, even if the original order qualified for free shipping. If a refund is required, the cost of shipping will be deducted from the total refund amount.

Cancellations

If you change your mind and wish to cancel your order, you can do so, so long as your order has not yet been dispatched.

Once your order has a status of 'In Progress' it cannot be cancelled, and would be classed as a return.

Should you have any problems with your order, including defective or damaged items please contact us by emailing hello@realgrooverecords.co.uk.